Privacy Policy

1. Introduction

Iridescent Trail ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our luxury yacht charter services in Singapore.

By using our services or website, you consent to the collection and use of information in accordance with this Privacy Policy. This policy complies with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Company name and business contact information
• Payment information and billing details
• Event requirements and preferences
• Special requests, dietary restrictions, and accessibility needs
• Emergency contact information for charter participants

2.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address, browser type, and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies
• Device information and screen resolution
• Referring website and search terms used

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing yacht charter bookings and managing reservations
• Communicating about your charter requirements and arrangements
• Providing customer service and support
• Processing payments and managing billing
• Sending newsletters and promotional materials (with consent)
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Ensuring safety and security during charter events

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to perform our yacht charter services
• Legitimate Interests: Improving services, marketing, and business operations
• Consent: Marketing communications and non-essential cookies
• Legal Compliance: Meeting regulatory requirements and safety obligations

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services (catering, entertainment, transportation)
• Maritime Authorities: When required for safety, security, or regulatory compliance
• Payment Processors: Secure payment gateways for transaction processing
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect health, safety, or legal rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response procedures for data breaches
• Physical security measures for document storage

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any security breaches as required by law.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and maintain your charter history
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain safety and security records

Generally, we retain customer data for 7 years after the last charter service, unless longer retention is required by law or for legitimate business purposes.

8. Your Privacy Rights

Under Singapore's PDPA and other applicable laws, you have the following rights:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw consent for marketing communications
• Data Portability: Request transfer of your data in a structured format
• Restriction: Limit how we process your data under certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at the details provided below. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable social media sharing and integration
• Measure marketing campaign effectiveness

You can manage cookie preferences through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are designed for adults and businesses. We do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected such information, please contact us immediately for removal.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside Singapore for service delivery purposes. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for countries with equivalent protection levels
• Binding corporate rules for multinational service providers

13. Marketing Communications

With your consent, we may send you:

• Newsletter updates and yacht charter insights
• Promotional offers and exclusive deals
• Event invitations and corporate hospitality opportunities
• Customer satisfaction surveys and feedback requests

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

14. Data Protection Officer

For data protection matters, you can contact our designated Data Protection Officer:

• Email: [email protected]
• Address: Data Protection Officer, Iridescent Trail, 347 Balestier Rd, Singapore 329777

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices during your next visit

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: +65 9824 1696
• Email: [email protected]
• Address: Iridescent Trail, 347 Balestier Rd, Singapore 329777
• Business Hours: Monday - Friday: 9:00 AM - 6:00 PM SGT

17. Regulatory Authority

If you are not satisfied with our response to your privacy concerns, you may file a complaint with the Personal Data Protection Commission (PDPC) of Singapore:

• Website: www.pdpc.gov.sg
• Email: [email protected]